Everyone loses with a complaint handled inappropriately I am sure that the Charleston Chamber of Commerce in South Carolina, Charleston Mayor Joseph Riley, the Better Business Bureau and others have never seen my wife or me as valued customers or guests...
Courtesy is not so common, and other stuff about customer service This year’s series of articles has to date focused on the work of the dentist Dr. Paddi Lund (paddilund.com), an Australian dentist, whose use of some unconventional methods of customer service has...
Solve problems by involving those who have them In 1973, I was fortunate enough to be selected for a position at what was then the Tennessee Valley Authority’s Land Between The Lakes. I had been a newspaper reporter and editor up until then, and...
Eight steps for diffusing anger “I am mad as hell and I am not going to take this anymore!” said Howard Beale, the long-time news anchor for the USB evening news in the 1976 movie, “Network.”
In today’s environment, many of our c...
The lost art of listening Several years ago, we started going to Tybee Island, Ga., a quaint, somewhat eccentric version of Key West, Fla., off the coast of Savannah.
Over the years at Tybee, we have met quite a few charact...
What others can teach us about successful business I was asked a few years ago, “Why do you think your firm is successful?”
I had never really thought about that question because I had always been too busy doing the “business of my business” to giv...
May 24, 2012 | 0 | 3 |
by
L. Darryl ArmstrongFour Rivers Business Journal
Customer service 101: We expect more. Recently my wife and I decided to visit a new chain of restaurants. We stopped at a Cheddars Casual Dining en route south.
I will say that this was during the holiday season, right after Christmas....
Jan 26, 2012 | 0 | 4 |
by
L. Darryl ArmstrongFour Rivers Business Journal
Building ownership in your organization I started my own business, L. Darryl ARMSTRONG and Associates Behavioral Public Relations, 17 years ago.
I have not had a 40-hour workweek since. I manage, market, sell, build and do the janitorial...
Oct 28, 2011 | 0 | 6 |
by
L. Darryl ArmstrongFour Rivers Business Journal
Hiring and keeping employees Most of us know that Donald Trump is good at firing people.
If you have ever watched “The Apprentice,” I suspect that at times you have cringed. Less obvious is that Trump is also well known for hi...
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