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February 22, 2012
Your Business
Customer service 101: We expect more.
Recently my wife and I decided to visit a new chain of restaurants. We stopped at a Cheddars Casual Dining en route south. I will say that this was during the holiday season, right after Christmas...
Jan 26, 2012 | 0 0 comments | 0 0 recommendations | email to a friend
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Building ownership in your organization
I started my own business, L. Darryl ARMSTRONG and Associates Behavioral Public Relations, 17 years ago. I have not had a 40-hour workweek since. I manage, market, sell, build and do the janitoria...
Oct 28, 2011 | 0 0 comments | 1 1 recommendations | email to a friend
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Hiring and keeping employees
Most of us know that Donald Trump is good at firing people. If you have ever watched “The Apprentice,” I suspect that at times you have cringed. Less obvious is that Trump is also well known for h...
Sep 26, 2011 | 0 0 comments | 2 2 recommendations | email to a friend
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Employee satisfaction can make big difference
Employees want to believe that their company has a meaningful purpose, says Quint Studer in his book, “Results That Last.” They want to know that their jobs can and do make a difference. When all...
Aug 25, 2011 | 0 0 comments | 2 2 recommendations | email to a friend
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Holding our leaders accountable
Leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to success. The single most important thing we can do for our organizations ...
Jul 28, 2011 | 0 0 comments | 3 3 recommendations | email to a friend
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If you can't measure it, you can't manage it
Measuring performance intelligently beats out measuring everything For years, I have told my clients, “If you can’t measure it, you can’t manage it.” Although some of them get this sage wisdom,...
May 26, 2011 | 0 0 comments | 2 2 recommendations | email to a friend
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The importance of standardizing leadership
Most companies simply will not allow haphazard uses of their logos or brands. Break those rules and you are in serious trouble. Promoting a consistent message and visual identity is critical to “b...
May 05, 2011 | 0 0 comments | 3 3 recommendations | email to a friend
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Building a culture of excellence
More than 25 years ago, I had the privilege and honor to serve as president of a local community chamber of commerce. Frankly, I was elected to the position because no one else wanted it. At that ...
Mar 24, 2011 | 0 0 comments | 4 4 recommendations | email to a friend
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February 2012