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May 22, 2013
Sales
Jeffrey Gitomer
The secret of lousy service and how to fix it
How does lousy service occur, and how do you fix it? The answer revolves around four words you already know: positive attitude and personal pride. Let’s start with a little background. Here are the...
Apr 01, 2013 | 0 0 comments | 1 1 recommendations | email to a friend
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Jeffrey Gitomer
An icon passes, but his message will live on forever
Zig Ziglar, the iconic motivational speaker of our time, passed away Nov. 28. In his honor, I am updating and annotating an article I wrote in 1992 after I had the privilege to meet him for the fir...
Jan 04, 2013 | 0 0 comments | 1 1 recommendations | email to a friend
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Jeffrey Gitomer
What makes referrals happen?
Your actions, not your asking!
Dec 10, 2012 | 0 0 comments | 4 4 recommendations | email to a friend
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Good times, bad times, changin’ times
It’s no surprise the late Steve Jobs’ favorite music was written and performed by Bob Dylan and The Beatles. I just finished his biography and it was as compelling a book as “Atlas Shrugged.” Anywa...
Aug 23, 2012 | 0 0 comments | 5 5 recommendations | email to a friend
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Learning management or learning success?
Everyone needs sales and personal development training. Even you. The challenge is how much and what kind. With thousands of training options, it’s difficult to select the best programs. I just got...
Jul 26, 2012 | 0 0 comments | 3 3 recommendations | email to a friend
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Setting standards or making quota?
On March 2, 1962, an unbreakable basketball record was set. I’m a Wilt Chamberlain fan. I have been since the late 1950s. Chamberlain grew up in Philadelphia. I grew up in Philadelphia suburbs. He ...
Jun 21, 2012 | 0 0 comments | 3 3 recommendations | email to a friend
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How have you progressed since third grade?
“What I did on my summer vacation.” Every one of you have given a speech, or written a paragraph or essay about what you did on your summer vacation while you were in grade school. You wrote about ...
May 24, 2012 | 0 0 comments | 3 3 recommendations | email to a friend
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Measuring the ROI of social media? Please
I got an unsolicited email offering a webinar to teach me about how to measure, and the importance of measuring, the ROI of social media. Total joke. And a bad one at that. Social media, business s...
Apr 26, 2012 | 0 0 comments | 4 4 recommendations | email to a friend
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Goals revisited
I am sick of goals and goal experts. You know, the people that spam you around the first of the year proclaiming they are the ones who can help you get to the next level. They have the magic “goal ...
Feb 23, 2012 | 0 0 comments | 3 3 recommendations | email to a friend
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What are you really asking of ‘your people?’
“I want my people to be accountable.” “I want our people to be more accountable.” “Our main issue this year is accountability.” Sound familiar? Accountability is the No. 1 recurring theme throughou...
Nov 24, 2011 | 0 0 comments | 5 5 recommendations | email to a friend
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May 2013 Four Rivers Business Journal